Stakeholder engagement

Key stakeholder groups

Stakeholder group	Principles of engagement	Methods of engagement	Company’s activities

Stakeholder group	Principles of engagement	Methods of engagement	Company’s activities
Shareholders	Openness and candid dialogue with shareholders	Feedback channels (e‑mail and phone number for shareholder engagement matters) Annual General Meeting of Shareholders	Investor Day on the KASE Annual General Meeting of Shareholders
Investment community For more details, see the Investor Communications section	Transparency and regulatory compliance	Feedback channels (e‑mail and phone number for investor engagement matters) Company’s annual report Information disclosure on the Company’s website and social media Semi‑annual investor calls (issuer and investor days) Quarterly presentations on financial and operating results	Publications on the corporate website kmg.kz, specifically in the Investors section Publications on the website of Kazakhstan Stock Exchange Roadshows for investors and other public events Meetings, conference calls Handling requests by e‑mail (ir@kmg.kz), and consulting by phone Publication of press releases Publication of financial statements on the depositary’s internet page
Associations, local communities, public organisations	Strong involvement in social activities of (local) communities	Feedback channels (e‑mail and phone number for various matters) Participation in the Public Council’s meetings Participation in working groups Information disclosure: on the Company’s website, in sustainability reports, and in mass media	Access to information Publications on the corporate website Publications in mass media
Mass media	Providing mass media with open, transparent, and reliable information	Press releases Participation in conferences, interactions with the Central Communications Service under the President of Kazakhstan Timely coverage of events and activities in the Company’s social media	Press releases, informational publications, articles on the Company’s website and in mass media Distribution of press releases Response to mass media’s requests Conference calls, briefings, press tours, forums, information sessions and other media events Handling requests
Central and local government authorities	Robust interaction in order to address national goals	Working groups and meetings Direct correspondence Industry conferences	Access to information Performance against instructions
Subsidiaries and associates	Direct and specific communication	Meetings involving managers Business trips to assets Direct correspondence	Access to information Giving instructions Information letters
Customers, suppliers, partners, other organisations	Agreements entered into in good faith and on arm’s length conditions	Entering into agreements	Access to information Distribution of press releases
Trade unions, KMG employees	Equal opportunities, meritocracy principle	Group and one‑on‑one meetings with managers Employee performance evaluation Insights into employee satisfaction and engagement	Meetings, conference calls Distribution of press releases Surveys, general meetings Productivity management systems Publications on the corporate website Event publications through the Company’s information resource Advisory and expert boards, working groups