Ombudsman Office

One of the key roles of the Ombudsman Office is to make sure that KMG’s practices are fair and that the interests of all the Company employees are observed, through early prevention, dispute settlement and conflict resolution, and escalating systemic issues requiring action to relevant bodies and officers, as well as initiating proposals to stabilise conflict situations. KMG’s Code of Business Ethics clearly states the principles stipulating that KMG employees and officers shall not tolerate discrimination against anyone on the basis of race, religion, nationality, gender, political or other affiliation, social origin, material position, job, language or other circumstances, as well as the granting of any privileges to individual employees based on the above characteristics.

KMG Ombudsman’s activities are guided by Kazakhstan’s laws and KMG’s internal documents.

After their appointment in July 2023, KMG’s new Ombudsman met with the management, heads of departments and representatives of trade unions of KMG subsidiaries and associates – Caspi Bitum, KazTransOil, Kazakhoil Aktobe, Embamunaigas, KazMunayGas‑Aero, and KMG Security.

The Ombudsman Office organised work on reviewing and registering reports, including via the Hotline. The Ombudsman reviewed 12 reports addressed specifically to the Ombudsman.

The Ombudsman / Ombudsman Office provided consultations and recommendations on oral reports (by phone, at personal meetings). Action was taken by the Office in response to the reports received to settle the issues, including to restore the violated rights and lawful interests.

In 2023, KMG received 112 reports via the Hotline of the Nysana call centre. KMG’s Ombudsman Office monitors their timely review by relevant units.